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At Aquajoy, the safety and well-being of our guests, team members, and local communities remain our highest priority. We’ve implemented stringent measures to help mitigate the risks of COVID-19 while ensuring you can still enjoy memorable experiences throughout Egypt.

1. Health & Safety Protocols

1. Guides & Staff Training
   All our guides and support staff are regularly updated on COVID-19 protocols, including safe distancing practices and the proper use of personal protective equipment (PPE).
2. Enhanced Cleaning
   • Transportation: Vehicles are disinfected after each use, paying close attention to high-touch areas like seats, handles, and seat belts.
   • Equipment: Diving gear, life jackets, and other shared equipment are sanitized before and after every excursion.
   • Accommodations: We work closely with hotels and resorts that follow rigorous cleaning procedures in accordance with local health guidelines.
3. Protective Measures
   • Face Masks: Where required by local regulations, guests and staff may be asked to wear face masks during certain activities or while in enclosed spaces.
   • Hand Sanitization: Hand sanitizer is readily available in vehicles, hotel lobbies, and at excursion sites. We encourage frequent handwashing whenever possible.
   • Physical Distancing: Group sizes may be adjusted to allow more space between guests, especially in indoor or enclosed settings.

2. Booking Flexibility

1. Flexible Rescheduling
   If you or a member of your party is impacted by COVID-19, we offer flexible rescheduling options. Simply contact our support team to adjust your travel dates.
2. Cancellation Policy Updates
   We’ve amended our Cancellation Policy to accommodate uncertainties stemming from the pandemic. Guests who provide valid COVID-19-related documentation may be eligible for reduced penalties or full refunds, depending on the situation and activity type.

3. Pre-Trip Considerations

1. Health Checks
   We recommend guests monitor their health before traveling. If you exhibit COVID-19 symptoms or have tested positive, contact us to discuss rescheduling or alternate arrangements.
2. Travel Documentation
   Some destinations may require proof of vaccination, recent negative test results, or other COVID-19-related travel documentation. We strongly advise checking local entry and exit requirements prior to departure.
3. Insurance
   Comprehensive travel insurance that includes coverage for COVID-19-related medical expenses and cancellations is highly recommended.

4. On-the-Ground Support

1. Local Guidelines
   We stay up to date with the latest Egyptian government regulations and local health advisories. In the event of sudden changes or new restrictions, we will immediately inform our guests and help adjust plans as needed.
2. 24/7 Assistance
   Our customer service team is available around the clock to address any concerns or last-minute questions. You can reach via email at [support@aquajoy.net].

5. Community Commitment

1. Supporting Local Partners
   We collaborate with local businesses, tour operators, and communities to ensure all parties follow health guidelines. This helps us maintain a safe environment for our guests and the people who make these experiences possible.
2. Ongoing Updates
   As the COVID-19 situation evolves, we will continue refining our approach and sharing any important updates with you via our website, social media channels, and direct communications.

Final Note

While COVID-19 has introduced challenges to travel worldwide, Aquajoy remains dedicated to creating safe and memorable adventures in Egypt. By working together—following guidelines, practicing responsible hygiene, and being flexible—we can ensure your travel experiences remain as enriching as ever. If you have any questions or special requests, don’t hesitate to get in touch.

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